Shipping policy

Shipping Policy

We strive to offer the best shipping rates and fastest delivery times possible while ensuring a transparent and hassle-free experience for our customers worldwide.


Order Processing Time

All orders are processed and dispatched from our warehouse within 1–3 Business Days of successful payment. Please note that order processing time is separate from the shipping transit time.

Shipping Rates and Delivery Estimates

Shipping costs are calculated based on your order total and delivery location. We utilize multiple fulfillment centers to serve you efficiently.

1. United States Shipping (US Fulfillment)

  • Free Shipping: Orders totaling $90.00 and up qualify for FREE Standard Shipping.
  • Standard Shipping Fee: Orders below $90.00 are charged a $10 shipping fee.
  • Estimated Transit Time: 2–7 Working Days.

2. United States Shipping (China Fulfillment)

  • Free Shipping: Orders totaling $90.00 and up qualify for FREE Standard Shipping.
  • Standard Shipping Fee: Orders below $90.00 are charged a $15 shipping fee.
  • Estimated Transit Time: 5–10 Working Days.

3. Canada Shipping (US Fulfillment)

  • Free Shipping: Orders totaling $90.00 and up qualify for FREE Standard Shipping.
  • Standard Shipping Fee: Orders below $90.00 are charged a $20 subsidized shipping rate.
  • Estimated Transit Time: 5–10 Working Days.

4. International Shipping (All Other Countries)

  • Free Shipping: Orders totaling $90.00 and up qualify for FREE Standard Shipping.
  • Standard Shipping Fee: Orders below $90.00 are charged a $25 subsidized shipping rate.
  • Estimated Transit Time: 5–10 Working Days.

Special Shipping Offers

During promotional periods, if you possess a Free Shipping Voucher, you can enjoy Free Shipping with No Minimum Order Value.

Customs, Duties, and Taxes (International Advantage)

We are committed to providing a surprise-free shopping experience.
  • Our Policy: While we do our best to minimize customs charges, occasionally international orders may incur duties, taxes, or clearance fees upon arrival.
  • Reimbursement: If your order is subject to customs duties or taxes, please pay the fees to receive your package, then send a copy of the receipt to our Customer Support team. We will happily reimburse the full amount of the customs charges back to you within 3-5 working days. This is our guarantee for a hassle-free shopping experience.

Shipping Restrictions and Issues

  • Military Addresses: We apologize, but we are unable to ship to APO, FPO, or DPO military addresses due to delivery restrictions.
  • Tracking: You will receive a tracking number via email once your order has shipped.
  • Late Deliveries: Additional time may occasionally be required due to invalid addresses, customs clearance issues, or uncontrollable external events (such as natural disasters or pandemics). We will communicate any significant delays to you.
  • Shipping Issues: If there is any shipping issue with your package, you must contact Customer Support at meilleurmoment@mmmoment.com within 180 days after your order was placed.