Refund policy

Policy Highlights at a Glance

We are committed to providing you with the ultimate shopping confidence. All online customers enjoy our 30-Day Return and Exchange Window with free return shipping for all online purchases!

How to Return or Exchange

  • Steps:

    1. Log in to your account on our website.

    2. Open your order and click “Request Return”.

    3. Select the item(s) you want to return, choose a return reason, and leave a note if needed.

    4. Submit your request.

  • Once approved, you will receive return instructions and the return address.



I. Policy Conditions and Eligibility

We accept online returns and exchanges within 30 days of delivery for items that are unworn, unwashed, undamaged, and incorrect, with original tags attached. For in-store purchases, returns and exchanges are accepted within 14 days.
  • Return Inspection: All returns are subject to inspection to ensure items are in clean, wearable condition. If a return is received with strong odors (such as perfume or smoke) or excessive pet or human hair, we reserve the right to deny a refund. In such cases, the item will be considered unsellable and returned to the customer.
  • Unauthorized Returns: Any returns not submitted through our official return request process will be refused. We reserve the right to decline acceptance of unauthorized returns and have them sent back to the sender.

II. Exchange Policy

We offer one free exchange per order. For this first exchange, we will provide a free return label and ship the replacement item to you for free.

 

III. International Returns and Fees

  • U.S. Returns: For customers in the U.S., we provide a prepaid return label for direct and easy returns.
  • International Returns: We proudly support international returns. Since we do not have return warehouses in every country, we advise returning items to our nearest warehouse located in New York, Paris, Singapore, or Australia. We cover all return shipping costs. In some instances, customers may need to prepay the return postage, which we will fully reimburse.
  • Refusal Restocking Fee: Orders returned due to customer refusal to pay duties and taxes will be subject to an additional $35 restocking fee. 

IV. Refunds

  • Processing Time: Refunds will be processed within 2–3 business days after we receive your returned package.
  • Review Notice: If a return is flagged for unusual activity, please allow up to 5 business days for manual review.

V. Customer Service Contact

For any questions about our shipping and returns policy, please contact our customer service team at: Support@mmmoment.com.