FAQs()
Do you offer discounts?
At MEILLEUR MOMENT, we advocate against excessive consumerism. We believe in mindful shopping and do not wish to encourage the purchase of unnecessary items through seasonal sales or promotions. To ensure every customer receives lasting value, we maintain consistent and fair pricing year-round across both our online store and our offline boutiques.
How do you handle my private data?
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
We only access your personal context based on your explicit instructions or preferences. When authorized, we use only the minimum information necessary to provide a personalized experience while strictly protecting your sensitive details and ensuring all data is integrated securely into our services.
Shipping & Delivery
Do you ship worldwide?
Yes, MEILLEUR MOMENT ships to most countries and regions worldwide and will provide you with tracking information once your order has been dispatched. Please kindly note that we cannot deliver to P.O. Boxes or military addresses (APO, FPO). If you have any questions, please feel free to contact us via email at meilleurmoment@mmmoment.com.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
- Domestic (U.S.): 2-7 business days
- Europe: 5-10 business days
- International: 7-14 business days
Expedited shipping options are available at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at meilleurmoment@mmmoment.com.
Returns
What is your return policy?
We offer a 30-day hassle-free return window for all online purchases from the date of delivery. Items must be unworn, unwashed, undamaged, and have all original tags attached. All returns must be submitted through our official website portal; unauthorized returns will be refused. Please note that for in-store purchases, the return window is 14 days.
Do you offer exchanges?
Yes, we offer one free exchange per order for our domestic customers. For this first exchange, we will provide a free return label and ship the replacement item to you at no additional cost.