FAQs()
Shopping
Do you offer discounts?
At MEILLEUR MOMENT, we advocate against excessive consumerism. We believe in mindful shopping and do not wish to encourage the purchase of unnecessary items through seasonal sales or promotions. To ensure every customer receives lasting value, we maintain consistent and fair pricing year-round across both our online store and our offline boutiques.
How do you handle my private data?
We only access your personal context based on your explicit instructions or preferences. When authorized, we use only the minimum information necessary to provide a personalized experience while strictly protecting your sensitive details and ensuring all data is integrated securely into our services.
Shipping & Delivery
Do you ship worldwide?
Yes, MEILLEUR MOMENT ships to most countries and regions worldwide and will provide you with tracking information once your order has been dispatched. Please kindly note that we cannot deliver to P.O. Boxes or military addresses (APO, FPO). If you have any questions, please feel free to contact us via email at meilleurmoment@mmmoment.com.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times depend on your location:
- Domestic (U.S.): 2-7 business days
- Europe: 5-10 business days
- International: 7-14 business days
Expedited shipping options are available at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking details within 3 business days, reach out to us at meilleurmoment@mmmoment.com.
Returns
What is your return policy?
We offer a 30-day hassle-free return window for all online purchases from the date of delivery. Items must be unworn, unwashed, undamaged, and have all original tags attached. All returns must be submitted through our official website portal; unauthorized returns will be refused. Please note that for in-store purchases, the return window is 14 days.
Do you offer exchanges?
Yes, we offer one free exchange per order for our domestic customers. For this first exchange, we will provide a free return label and ship the replacement item to you at no additional cost.